Can I place an order over the phone?
What should I do if I receive an error message at checkout?
If you receive an error message please try the following:
- Contact your bank to make sure there are sufficient funds in your account.
- Verify you are entering the credit card’s CVV and billing information correctly.
- Verify your billing name, address and phone number matches that of the credit card used for payment.
If the issue remains, please call our Customer Care team at 1-239-450-0534 Monday – Friday: 9am – 5pm (EST).
What payment methods do you accept?
Who can I contact for product advice?
Are your products accessible for the visually impaired?
Are your products cruelty free?
Are your products vegan?
Victorialand Beauty is proud to offer you the best in quality Cruelty-Free & Vegan beauty products.
All of our skin-loving products are Vegan except for the Skin-Loving Treatment for Eyes + Lips. This multi-purpose treatment contains beeswax; however, it is currently being reformulated to be 100% Vegan.
For a full list of our benefits check out our natural standard.
How do I get started with the Victorialand Rewards Program?
How do I track my rewards?
How do I redeem my points?
How do I earn points for purchases?
Shopping with VLB: Earn 5 Rewards Points for every $1 spent on your Victorialand products purchased on the Victorialand Website. Points are not issued for any amount spent on taxes, shipping costs, the value of redeemed point discounts, or products purchased on Amazon.
Points Multipliers: Victorialand Shoppers can earn additional points for placing an order over $100, placing an order on their birthdays or on the anniversary of when their Victorialand Rewards account was created. Occasionally, Victorialand may offer additional points multipliers for shopping with the brand.
Engaging with the brand: Victorialand customers can earn additional points for leaving product reviews or sharing Victorialand on Facebook. Please refer to the Rewards page for the complete list of ways to earn points.
Referring Friends: Members of VLB Rewards can earn $5 coupon by inviting friends to shop with us. They’ll receive $5 coupon to use on their first purchase and you’ll receive a $5 coupon when they redeem your offer!