Frequently Asked Questions

If you would prefer to place an order over the phone please call 1-239-450-0534. Our Customer Care hours are Monday – Friday: 9am – 5pm (EST).

If you receive an error message please try the following:

  • Contact your bank to make sure there are sufficient funds in your account.
  • Verify you are entering the credit card’s CVV and billing information correctly.
  • Verify your billing name, address and phone number matches that of the credit card used for payment.

If the issue remains, please call our Customer Care team at 1-239-450-0534 Monday – Friday: 9am – 5pm (EST).

We accept all major credit cards (Visa, Visa Debit, MasterCard, Discover, and American Express), as well as PayPal.

Please email us at [email protected] or call 1-239-450-0534 and a member of our Customer Care Team would be happy to help!

Yes all of our products are designed for the visually impaired. All of our packaging was created using our CyR.U.S. System of Raised Universal Symbols., With simple, easy to recognize raised shapes on our packaging our customers can easily recognize each product.

Victorialand Beauty and our suppliers do not currently test our products or ingredients used in our products on animals for cosmetic purposes. In addition, we do not use third parties to carry out any of those tests.

Yes! Victorialand Beauty is proud to offer you the best in quality Cruelty-Free & Vegan beauty products. For a full list of our benefits check out our natural standard.

To get started, simply click on “Join Now” or click the account icon in the top navigation to create an account. You’ll get 150 points just for joining today!

You can track your points and rewards at any time by logging into your account and going to Rewards. There you’ll be able to redeem your accumulated points for discounts on purchases.

You can redeem points by logging into your account, then going to Rewards. Simply follow instructions on how to manage your rewards.

Shopping with VLB: For every $1 spent on the purchase of a product, you receive 5 points. Points are not issued for any amount spent on taxes or shipping costs or on the value of redeemed point discounts. Thus, reward points are only earned for money actually spent on the products on our Victorialand Beauty website.

Points Multipliers & Engaging with the brand: Occasionally, Victorialand Beauty will offer points-multipliers based on how much you spend or other qualifying interactions with the brand. Please refer to the Rewards page for the complete list of ways to earn points.

Referring Friends: Members of VLB Rewards can earn $15 coupon by inviting friends to shop with us. They’ll receive $15 coupon to use on their first purchase and you’ll receive a $15 coupon when they redeem your offer!

No way. As long as you have an account with us, our points do not expire.

Please follow the steps of our return process; once your return has been processed, your points will be added back to your account.

Unfortunately, no. Welcome points are only available to new subscribers who join the Rewards program.