Frequently Asked Questions

If you would prefer to place an order over the phone please call 1-239-450-0534. Our Customer Care hours are Monday – Friday: 9am – 5pm (EST).

If you receive an error message please try the following:

  • Contact your bank to make sure there are sufficient funds in your account.
  • Verify you are entering the credit card’s CVV and billing information correctly.
  • Verify your billing name, address and phone number matches that of the credit card used for payment.

If the issue remains, please call our Customer Care team at 1-239-450-0534 Monday – Friday: 9am – 5pm (EST).

We accept all major credit cards (Visa, Visa Debit, MasterCard, Discover, and American Express), as well as PayPal.

Please email us at [email protected] or call 1-239-450-0534 and a member of our Customer Care Team would be happy to help!

Yes all of our products are designed for the visually impaired. All of our packaging was created using our CyR.U.S. System of Raised Universal Symbols., With simple, easy to recognize raised shapes on our packaging our customers can easily recognize each product.

Victorialand Beauty and our suppliers do not currently test our products or ingredients used in our products on animals for cosmetic purposes. In addition, we do not use third parties to carry out any of those tests.

Yes! Victorialand Beauty is proud to offer you the best in quality Cruelty-Free & Vegan beauty products. For a full list of our benefits check out our natural standard.

To get started, simply click on “Join FWB” or click the account icon in the top navigation and create an account. You’ll get 150 Kisses just for joining today!

You can track your Kisses and rewards at any time by logging into your account and going to Rewards. There you’ll be able to redeem your accumulated Kisses for discounts.

You can redeem Kisses by logging into your account, then going to Rewards. Simply follow instructions on how to manage your rewards.

For every $1 spent on the purchase of a product, you receive 1 Kiss. Kisses are not issued for any amount spent on taxes or shipping costs. Thus, reward Kisses are only earned for money actually spent on the product on our Victorialand Beauty website only.

No way. As long as you have an account with us, our Kisses are forever.

Please follow the steps of our return process; once your return has been processed, your Kisses will be added back to your account.

Unfortunately, no. Kisses for “Join the love” action are only available to new subscribers after the launch of the FWB program.